Privacy Policy

Last updated: June 2026

Our commitment to you

SafeShoulder is built on trust. You share things here that you may not share anywhere else. We take that seriously. This policy explains exactly what we collect, what we don't, and what we will never do with your information.

1. Who we are

SafeShoulder is an AI-powered emotional support platform operated by SafeShoulder (safeshoulder.com). We are not a licensed medical or therapy service. For questions about this policy, contact us at hello@safeshoulder.com.

2. What we collect

Account information

Your email address (used only to send your sign-in link). You may use a nickname instead of your real name.

Profile information

Age range, gender (optional), the topics you choose to discuss, and answers from your intake survey. All optional fields can be skipped.

Conversation data

Messages you send and receive in chat sessions. These are stored to allow you to resume past conversations.

Usage data

Message counts and credit balances. No browsing behaviour, device fingerprinting, or advertising tracking.

3. What we do NOT collect

✓We do not collect your real name unless you choose to provide it
✓We do not use cookies for advertising or tracking
✓We do not sell your data to any third party — ever
✓We do not share your conversations with insurers, employers, or government agencies
✓We do not use your chats to train AI models
✓We do not collect payment card details (handled by Razorpay)

4. How your data is used

Your data is used solely to provide and improve the SafeShoulder service:

→To authenticate you and maintain your session
→To personalise AI responses based on your profile and history
→To resume past conversations where you left off
→To process credit purchases via Razorpay
→To send you sign-in links via email

5. Can the team read my chats?

Honest answer:

Your conversations are stored in an encrypted database (Supabase). Row-level security ensures that no other user can access your data. However, as operators of the service, we have administrative access to the database infrastructure.

We commit to never reading your chats except in the following limited circumstances: when required by law, to investigate a credible safety threat, or to debug a technical issue — and only with the minimum access necessary.

We do not proactively review conversations. No human reads your chats as part of normal operations.

6. Third-party services

Anthropic (Claude AI)

Processes your messages to generate responses. Messages are sent to Anthropic's API.

Supabase

Stores your account data and conversations in encrypted databases.

Razorpay

Processes payments. We never see your card details.

Vercel

Hosts the website frontend.

Resend

Sends sign-in emails.

Deepgram

Processes audio for voice features (if used).

OpenAI

Powers text-to-speech for voice features (if used).

7. Data retention

Your account and conversation data is retained as long as your account is active. Messages older than 90 days may be automatically summarised and condensed to save storage. You can request deletion of your account and all associated data at any time by emailing hello@safeshoulder.com.

8. Your rights

You have the right to:

→Access a copy of all data we hold about you
→Correct inaccurate personal information
→Request deletion of your account and all data
→Export your conversation history
→Withdraw consent at any time by deleting your account

To exercise any of these rights, email hello@safeshoulder.com.

9. Children

SafeShoulder is available to users of all ages, including those under 18. Users under 13 should use SafeShoulder with parental awareness. We do not knowingly collect data from children under 13 without parental consent.

10. Changes to this policy

We may update this policy from time to time. Significant changes will be communicated via email. Continued use of SafeShoulder after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests:
📧 hello@safeshoulder.com
🌐 safeshoulder.com

SafeShoulder is not a licensed therapy or medical service. In a crisis, please contact a helpline immediately.

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